Contact support and submit feedback

Contacting support

For help with your account, subscription, or anything else in the app, reach out to our team by email. To help us respond as quickly as possible, include the following in your message:

• The email address associated with your Maka account
• Your device model and iOS version
• A brief description of the issue
• Any relevant screenshots, if you have them

📧 : support@makamedia.co

Note: To find your iOS version, open Settings, tap General, then tap About. Your iOS version is listed there.

Submitting feedback

We love hearing from the families using Maka. Your feedback helps us improve the app and build a better experience for children and parents.

To share a suggestion, report something that felt off, or tell us what your child is loving — email us at support@makamedia.co and include as much context as you'd like. We read everything and use your feedback to guide what we build next.

Note: If you need to report a safety concern about content in the app, please see Reporting a safety concern for guidance on how to reach us.